StubHub is facing a $5M class action lawsuit due to a complaint about an alleged change in the company's refund policy during the COVID-19 pandemic. The complaint alleges that initially, fans were offered refunds for the canceled event but later on, they were offered only credit to use on the website instead of a refund and were not informed about and did not agree to the new changes.

The lawsuit accuses the ticketing company of breach of contract alongside other claims. The complainant wants the court to require StubHub to stop giving credit instead of refunds and to return to their previous refund policy. The attorney handling the plaintiff's case, Nick Coulson, spoke with Billboard about the litigation. In his own words: 

“Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong.

Especially because people have no idea if they’ll even be able to use the coupons — we don’t know what the next 12 months are going to look like. To the extent that StubHub claims financial constraints have forced its hand (into its customers’ pockets), those constraints are entirely of its own making. Through this action, we hope to provide people some small bit of relief during this uncertain time.”

At the time of writing, StubHub has not commented on the case as they told Billboard that they do not comment on pending litigation. 

Recommended Articles

EDC Las Vegas 2019 aerial shot

Here Are the EDC Las Vegas 2021 Set Times

Check in here to find out when your favorite artists will perform at the biggest rave in North America.

police

Man Sentenced After Admitting to 13 Counts of Voyeurism at U.K. Music Festival

Christopher Bicourt, 44, reportedly privately filmed numerous attendees at Warm Up Festival for his own gratification.

pjimage

Haywyre Drops Remix of Ending Theme From Anime Series "86": Listen

The Grammy nominee's remix of SawanoHiroyuki[nZk]:mizuki's original was released on Sony Music's Sakura Chill Beats.

H/T: Your EDM

Related

SXSW

SXSW Facing Class Action Lawsuit Over No-Refund Policy

The suit was filed after the cancellation of the 2020 event due to COVID-19 concerns.

bottlerock

BottleRock Music Festival Organizers Face Lawsuit from Sexual Assault Victim

A woman has filed a lawsuit following a 2019 attack by a man who secretly cut a hole in a portable toilet to sexually assault her.

eventbrite-logo-crowd-electronic-music_1jpg

Class Action Lawsuit Filed Against Eventbrite Following Ticketfly Data Breach

The suit alleges that Eventbrite asset Ticketfly implemented insufficient cybersecurity measures.

Lightning in a Bottle 2019

Lawsuit Filed Against Lightning In A Bottle Over Lack of Refunds

Lightning in a Bottle faces a backlash due to the lack of refunds for their 2020 event.

FELIXFRO_Ultra-Music-Festival-2014-Live-Sets-Day-3-Hardwell-Jack-U-Gaia-+-Many-More

Law Firm Files Class Action Suit Against Ultra Miami Organizers to Issue Refunds

Corwin Law alleges that the organizers of Miami's Ultra Music Festival engaged in "deceptive trade practices."

HARD Summer

Live Nation to Face Lawsuit Over Teen's Fatal 2015 Drug Overdose at HARD Summer

A judge ruled that the entertainment giant must face a suit filed by the family of Katie Dix, who died of a drug overdose in 2015.

bassnectar

Lawsuit Filed Against Bassnectar for Human Trafficking and Sexual Abuse

"This lawsuit is about seeking justice not just against Bassnectar but against the corporations that cooperate in and help facilitate the abuses he is alleged to have committed."

area-51-2037418_1280

Alienstock Founder Involved in Lawsuit Over Pornhub Sponsorship and Misinformation

The Storm Area 51 saga continues with a high-profile lawsuit.